November 21, 2025
During the busy holiday season, the last thing you want is technology mishaps adding to the stress. Customers are racing to finish last-minute shopping, employees juggle family commitments, and everyone's expectations are sky-high. Avoid frustrating your clients with preventable tech errors that could damage your reputation.
Consider this your Holiday Tech Etiquette Handbook—because no one wants to be the business that ruins someone's day.
1. Update Your Business Hours Online Before the First Complaint Hits
Imagine a customer dashing across town on their lunch break only to find your store closed despite what Google says. Congratulations, you've unintentionally become their holiday villain.
Where to update your hours:
- Your Google Business Profile—the most critical platform.
- Facebook, Instagram, Yelp, and all social channels where customers find you.
- Your website banner displaying a clear holiday schedule.
- Apple Maps—yes, it's still used.
Example notice: "Happy Holidays! We'll be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to enjoy time with family. Regular hours resume Monday morning—likely with a bit of a turkey hangover but ready to assist!"
2. Craft Warm, Genuine Out-of-Office Replies
If you're stepping away, don't leave customers hanging with cold, robotic auto-responses. A personable auto-reply serves as a welcoming virtual concierge, showing professionalism with a friendly touch.
Sample message: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we return and caffeinate. For urgent matters, call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep Out-of-Office Messages Brief and Secure
Simplify your message—no need to share detailed personal plans like visiting Aunt Carol or office potluck tours. Besides oversharing, excessive details can pose security risks. Focus on your availability, expected response times, and alternative contacts. Save the fun travel stories for your social channels.
4. Double-Check Phone Systems to Avoid Customer Frustration
Busy holiday callers are often stressed and short on time. Ensure your voicemail greetings reflect your current hours and provide clear directions—don't let callers chase outdated info.
Pro tip: Call your own number to verify. Many businesses neglect this simple step and end up with greetings stolen from years ago.
Example voicemail: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message; we'll return your call on Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your business handles shipments or deliveries, make sure customers know important order deadlines early and visibly. Post 'order by' dates on your site and send timely email reminders.
Late packages frustrate customers, but unspoken expectations can damage trust. Don't let someone's anniversary gift arrive after the celebration.
In Summary: Thoughtful Tech Etiquette Leads to Happy Customers and Thriving Business
Good holiday tech practices are simple: set clear expectations, communicate warmly, and respect your customers' time. A few proactive updates can prevent frustration and keep your brand shining bright this season.
Remember, the goal isn't just avoiding issues—it's about showing customers you care, even when you're away.
Need assistance maintaining polished systems and a stellar customer experience this holiday? Call us at 702-745-9468 or click here to book your free 10-Minute Discovery Call. Let's explore simple solutions to keep everything running smoothly while you enjoy your well-earned break.
