The global demand for managed services is fast on the rise. The industry was valued at $243.33 billion in 2021. That figure will skyrocket to $557.10 billion by 2028.
In the world of managed services, businesses outsource the role of maintaining and anticipating the need for certain processes and functions to enhance operations and minimize expenses. It's a popular alternative to the break/fix model in which you hire a company to perform on-demand services and pay for the services done.
Under the managed services subscription model, you as the client own or have direct oversight of the system being managed. The managed services provider (MSP) is tasked with delivering the managed services. Both of you are bound by a service level agreement (SLA) that details the performance and quality metrics of your relationship.
Yes! Opting to work with a managed service provider like Orbis Solutions Inc. can take your company to the next level. Here are proven benefits of managed services.
You Get Predictable and Scalable Spending
It's difficult to predict how your company's IT needs will grow, especially when you're a new business. Managed services help consolidate all your current expenses into a single set of OPEX costs. And when your IT needs increase, it's easy for your MSP to scale their services to meet these needs.
You Avoid Sunk and Operational Costs
Managing an in-house IT team can prove expensive. Salaries, insurance, benefits, office upkeep, and other sunk costs can break your bank. You also need money and time to train your team to use your systems and processes.
When you opt for managed services, you minimize the capital expenditures involved in managing your IT systems in-house. You also get to save on licensing, training, consulting, and emergency repairs. In total, deploying managed services helps save your IT costs by 25 percent to 45 percent.
You Get Fast Response Times
Downtime can cost your business more than you imagine. Gartner estimates that businesses lose a colossal $5,600 per minute of IT downtime. That's more than $300,000 per hour, which is enough to put most small companies out of business.
A reputable MSP like Orbis Solutions Inc. can offer an uptime guarantee of close to 100%, ensuring that your team will always be productive. These providers ensure you have 24/7/365 support so you never slow down.
You Get Data Compliance Support
There are strict standards that many US businesses have to meet when it comes to handling data, especially client data. These standards are set out in the Family Educational Rights and Privacy Act and the Health Insurance Portability and Accountability Act (HIPAA). Failure to adhere to these regulations can result in hefty fines.
MSPs are usually well-versed with all the IT standards you need to follow in your industry. They do what it takes to ensure that you comply with these standards, which helps maintain your credibility before customers.
As a company, there's a variety of managed services you can benefit from, depending on your needs. Here are three of them.
Backup as a Service
This service focuses on backups and recovery. All data in your infrastructure gets duplicated and stored on an off-site server. Your recovery plan determines how frequent your backups will be.
As part of this service, you get a disaster recovery plan (RDP) that outlines what'll happen if your digital environment ever goes down. You and your MSP set Recovery Time Objections (RTOs) that state how soon you expect the MSP to get your systems restored.
Networking and Infrastructure
This service can entail several things. Some MSPs maintain your servers virtually. They conduct maintenance and backups off-site. Other providers will offer to host and maintain servers in your data center.
You can know which option is ideal for you by looking at the size of your company and the amount of data you intend to store. If you opt to purchase and host your own servers, you'll need to pay much more than having an MSP manage things for you offsite.
Security as a Service
This cyber-security model is deployed via the cloud in most cases. However, some MSPs will also install a physical security component in your environment. At its basic level, a security as a service package should include:
The US has one of the largest managed services industries globally, with roughly 40,000 registered MSPs at the moment. When hiring an MSP, you need to sit down with them and interview them. This way, you get to see what a potential MSP brings to the table. Here are three interview questions to help you find the right MSP for you.
How Will You Respond to My Infrastructure Going Down?
IT disasters are extremely common, and it helps to get prepared for one early enough. Look for an MSP with an elaborate plan to avert disasters or deal decisively with them should they occur. If you aren't satisfied with a particular MSP's recovery policy, move on to the next provider.
What Services Does the Contract Cover?
MSPs differ significantly on how they provide services. Some offer an all-encompassing suite, while others provide solutions À La Carte. Knowing how your MSP service provider offers their services can help you know whether their package is right for you.
Let your potential MSP know exactly what you're looking for. Have the provider clarify how they'll charge you for it. When everything's clearly broken down for you, you get to avoid surprise fees at the end of the month.
What Sets You Apart from Other MSPs?
With so many MSPs available out there, it's important to know the one you choose gives you the best value for your money. This question helps you know that you'll be getting the best possible services out there. If you feel that the service provider is giving you a generic answer, push harder to get a more genuine answer.
Regardless of the size and type of your business, well-sourced managed services can prove beneficial to your company. You get to focus on your business's core objective while a professional MSP takes care of complex and time-consuming IT projects. In the end, MSPs help boost your company's efficiency and competitiveness.
Orbis Solutions, Inc., in Las Vegas, Henderson, Summerlin and throughout Nevada, has developed creative, strategic and cost-effective technical solutions for a wide variety of clients. Offering a diverse range of products and services, Orbis provides IT solutions to promote your company’s productivity and profitability, and help you sort through the latest-hyped technology, so you can select the best hardware, software or service for your business needs.